FAQs
Smart Watch FAQs
Jewellery FAQs
General FAQs
Product Information
HOW LONG IS MY SEKONDA WATCH GUARANTEED FOR?
All Sekonda watches are guaranteed against manufacturing defects for a period of two years.
IS THE SEKONDA WATCH BATTERY, STRAP AND BRACELET COVERED BY THE GUARANTEE?
Sekonda does not guarantee batteries, straps or bracelets.
WHAT SHOULD I DO IF MY WATCH JUST ARRIVED AND ISN'T WORKING?
If your watch has arrived and has a stopper attached to the crown of the watch, simply remove it to get the hands moving.
If your watch does not have a battery stopper and you are still experiencing issues, please contact our customer service team.
If your watch does not have a battery stopper and you are still experiencing issues, please contact our customer service team.
WHERE DO I SEND MY SEKONDA WATCH FOR SERVICE IF IT IS STILL IN THE GUARANTEE PERIOD?
If you wish to enquire about servicing your watch, please click here to find out more and instructions on how to contact our servicing department. Please note, charges may apply.
MY SEKONDA WATCH NEEDS REPAIRING HOWEVER THE GUARANTEE PERIOD HAS EXPIRED. WHAT SHOULD I DO?
We can repair or service any Sekonda watch outside of the guarantee period. Visit our servicing & repairs page for more information.
MY SEKONDA WATCH NEEDS REPAIR UNDER GUARANTEE BUT I LIVE OUTSIDE THE UK. WHERE SHOULD I SEND IT?
Please return your watch to Time Products in the UK, without the presentation box, with a brief note to explain the problem and proof of purchase. Please include your contact details and send it to the following address:
Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
THE BRACELET ON MY SEKONDA WATCH IS TOO SMALL OR TOO LARGE. HOW CAN I ADJUST IT?
Download the Sekonda Bracelet Gauge PDF to establish what type of bracelet your watch has.
If your watch has a Sliding clasp, Adjustable clasp or Link adjustment, follow the instructions on the Bracelet Gauge document to alter the size of the bracelet.
Other types of bracelet will require specialist tools to adjust.
To use this service, download the Sekonda Bracelet Gauge PDF.
Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:
Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.
Maxima Watches
If you wish to make an adjustment to a Maxima watch, link can be removed from the centre of the bracelet, but this may result in a misalignment of the pattern where two links meet.
If your watch has a Sliding clasp, Adjustable clasp or Link adjustment, follow the instructions on the Bracelet Gauge document to alter the size of the bracelet.
Other types of bracelet will require specialist tools to adjust.
To use this service, download the Sekonda Bracelet Gauge PDF.
Place gauge around wrist.
Adjust to comfortable length on wrist.
Mark tape at required length.
Complete your name and address on the Bracelet Gauge and send with your watch, without presentation box, by registered post to the following address:
Sekonda Service Department
Time Products (UK) Limited
Alexander House
Chartwell Drive
Wigston
Leicester
LE18 2EZ
Alternatively, if purchased from a High Street jewellers shop, please return watch to shop for adjustment.
Maxima Watches
If you wish to make an adjustment to a Maxima watch, link can be removed from the centre of the bracelet, but this may result in a misalignment of the pattern where two links meet.
HOW DO I KNOW IF MY SEKONDA WATCH IS WATER RESISTANT?
If your watch is water resistant it will clearly state “Water Resistant” or have a static water pressure indication (e.g. 30/50/100/200 metres) on the dial and/or case back. Buttons must NOT be operated while in contact with water.
If it is NOT marked as water resistant, it should not be allowed to come into contact with water.
If it is NOT marked as water resistant, it should not be allowed to come into contact with water.
WHAT DO THE WATER RESISTANT MARKINGS ON MY SEKONDA WATCH MEAN?
30M – Suitable for normal everyday use and will resist exposure to splashes and rain. It is NOT designed to be used while bathing or swimming.
50M – As 30 metres plus bathing and swimming.
100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.
200M – As 100 metres plus SCUBA diving but NOT high board diving.
50M – As 30 metres plus bathing and swimming.
100M – As 50 metres plus poolside diving and snorkelling, but NOT high board or SCUBA diving.
200M – As 100 metres plus SCUBA diving but NOT high board diving.
HOW CAN I IDENTIFY MY SEKONDA WATCH?
The latest Sekonda watches have a four or five digit model number on the case back at the bottom. Generally, men’s watches start with a “1 or 3” and women’s with a “2 or 4”.
I’M NOT SURE WHICH INSTRUCTIONS REFER TO MY SEKONDA WATCH?
Please contact us via our customer service department, quoting your model number and we will send you the correct instructions.
Orders
CAN I TRACK MY ORDER?
Yes, you can track your Sekonda order! When we send you an email confirming that your order has been dispatched, you will also receive an email from your courier to track your order.
CAN I MAKE CHANGES TO MY ORDER?
Unfortunately, we cannot make changes to your Sekonda order once it has been placed.
CAN I CANCEL MY ORDER?
Unfortunately, we cannot offer cancellations once your Sekonda order has been placed.
Returns / Exchanges
WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ITEM IN THE SPECIFIED TIME?
If you haven't received your Sekonda order in the specified time then please get in touch. Please email us at customerservice@sekonda.com.
WHAT SHOULD I DO IF I RECEIVE THE INCORRECT ORDER?
Received the wrong items? We are very sorry if you receive the incorrect Sekonda order. If this happens, please email us at customerservice@sekonda.com.
WHAT SHOULD I DO IF I AM MISSING AN ITEM IN MY ORDER?
Are you missing an item with your Sekonda order? Please email us at customerservice@sekonda.com.
HOW DO I MAKE A RETURN?
Please visit our returns portal and enter your order number and postcode to locate your order. Select each item you wish to return, select a quantity then choose a reason for return from the drop down menu. Press ‘submit request’ and then your label will be ready to print.
Simply then print your returns label, stick it on your package and then drop your return off at your nearest Post office location. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@sekonda.com.
Simply then print your returns label, stick it on your package and then drop your return off at your nearest Post office location. You will be updated on the status of your return via email or text.
Once we have received your return and refunded the money back to you, we will notify you via email. It will take up to 14 working days for you to receive your money back into your account. If after this time you have not received your money back, please contact us at customerservice@sekonda.com.
DO YOU OFFER EXCHANGES?
Unfortunately, we do not offer exchanges at Sekonda.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
In cases where you are returning a faulty watch to us and it is not feasible to repair this, we will offer you an exchange for a new watch that is the same model as the original.
DO I HAVE TO PAY TO RETURN MY SEKONDA WATCH?
No, all returns are free of charge.
HOW LONG DO I HAVE TO MAKE A RETURN?
All customers will have 28 working days to make their return.
HOW LONG WILL IT TAKE FOR THE MONEY TO GO BACK INTO MY ACCOUNT ONCE I HAVE RETURNED MY ORDER?
From the date we receive your watch, this will take up to 14 working days. We will email you to confirm we have made the refund.
WHAT SHOULD I DO IF I DO NOT RECEIVE THE MONEY BACK INTO MY ACCOUNT AFTER 14 WORKING DAYS?
If you have returned your Sekonda watch and 14 working days have passed, you should have received your money back. However, if this is not the case then please get in touch. Please email us at customerservice@sekonda.com.
WHAT SHOULD I DO IF I DO NOT RECEIVE THE CORRECT AMOUNT FOR MY ORDER?
Please email us at customerservice@sekonda.com.
Deliveries
HOW LONG DOES DELIVERY TAKE?
Standard delivery will take 3-5 working days to arrive.
WHERE DO YOU DELIVER TO?
We deliver to anywhere in mainland UK.
HOW MUCH DOES DELIVERY COST?
Standard delivery is free on all orders over £20. For orders below £20, a £5 delivery charge will apply.
MY DELIVERY HAS ARRIVED LATE
In the rare circumstance where your delivery is later than you were expecting, please allow 7 working days before contacting us as we cannot investigate your order before this timeframe.
MY DELIVERY HASN'T ARRIVED
In the rare circumstance where your delivery hasn't arrived, get in touch with our customer service team so they can help investigate further. Please allow 7 working days before contacting us as we cannot investigate your order before this timeframe.
Smart Watch FAQs
Questions About Active, Motion, Active Plus, Connect, Motion Plus & Track Smart Watches
HAVING ISSUES WITH YOUR SMART WATCH? HAVE YOU TRIED:
● Checking that your smartphone operating system is supported by the Smart Watch.
Active and Motion Smart Watches support Android smartphones 5.1 or above and Apple iOS 10.0 or above.
Active Plus and Connect Smart Watches support Android 7.0 or above and Apple iOS 12.0 or above.
Motion Plus and Track Smart Watches support Android 7.1 or above and Apple iOS 12.0 or above.
If you are unsure if your phone fits these requirements, please check with your smartphone provider.
● Make sure that you have downloaded the Sekonda Smart app and that it is up to date.
● Close all apps you have open on your smartphone and try reconnecting to the app.
Active and Motion Smart Watches support Android smartphones 5.1 or above and Apple iOS 10.0 or above.
Active Plus and Connect Smart Watches support Android 7.0 or above and Apple iOS 12.0 or above.
Motion Plus and Track Smart Watches support Android 7.1 or above and Apple iOS 12.0 or above.
If you are unsure if your phone fits these requirements, please check with your smartphone provider.
● Make sure that you have downloaded the Sekonda Smart app and that it is up to date.
● Close all apps you have open on your smartphone and try reconnecting to the app.
HOW DO I SYNC DATA WITH THE APP?
To sync your data with the app, make sure your Smart Watch is connected and the app is open on your smartphone. Swipe downwards on the home screen and “syncing” will be displayed at the top of the page.
WHY IS MY SMART WATCH NOT CONNECTING TO THE SEKONDA SMART APP?
To solve this issue please check the following:
● Your smartphone meets the operating system requirements:
Android 5.1 or above, Apple iOS 10.0 or above for Active and Motion.
Android 7.0 or above, Apple iOS 12.0 or above for Active Plus and Connect.
Android 7.1 or above, Apple iOS 12.0 or above for Motion Plus and Track.
● Your smartphone’s Bluetooth is turned on.
● Check that your Sekonda Smart app is up to date. If you are still having issues connecting, please try placing your Smart Watch directly onto your phone screen during the pairing process.
● Your smartphone meets the operating system requirements:
Android 5.1 or above, Apple iOS 10.0 or above for Active and Motion.
Android 7.0 or above, Apple iOS 12.0 or above for Active Plus and Connect.
Android 7.1 or above, Apple iOS 12.0 or above for Motion Plus and Track.
● Your smartphone’s Bluetooth is turned on.
● Check that your Sekonda Smart app is up to date. If you are still having issues connecting, please try placing your Smart Watch directly onto your phone screen during the pairing process.
WHY IS MY SMART WATCH DISCONNECTING FROM THE APP?
● Make sure that your Smart Watch is within a 10 metre range of your phone to avoid the Bluetooth signal weakening or disconnecting.
● Bluetooth connection may be lost if your phone has low battery or is in power saving mode.
● If there is a wall or barrier between the Smart Watch and your smartphone this may affect the Bluetooth connection.
● Wearing metal jewellery may also interfere with the Bluetooth signal.
● Bluetooth connection may be lost if your phone has low battery or is in power saving mode.
● If there is a wall or barrier between the Smart Watch and your smartphone this may affect the Bluetooth connection.
● Wearing metal jewellery may also interfere with the Bluetooth signal.
WHY IS THE SEKONDA SMART APP CRASHING?
If your app is crashing, turn off the background running for the app in your smartphone’s settings, then restart the app.
If this doesn’t work, please uninstall and redownload the app.
If this doesn’t work, please uninstall and redownload the app.
CAN I HAVE TWO SMART WATCHES CONNECTED TO THE APP AT THE SAME TIME?
The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking “Device” and tapping “Unpair”. You can then connect a different Smart Watch to the app.
CAN I MAKE CALLS FROM MY SMART WATCH?
The Active Plus and Connect Smart Watches are able to dial calls directly from your watch. Before attempting to make a call, please ensure that all permissions are enabled, especially audio Bluetooth. You can also set up to 10 favourite / frequent contacts for easy calling. To set these, add the contacts on the app and they will be synced to your watch. To make a call to one of these contacts, select frequent contacts on your Smart Watch menu then select the contact you wish to call. If you want to remove a contact, go to the app and swipe left on the contact you wish to remove.
HOW CAN I MAKE THE STEP COUNTER DATA MORE ACCURATE ON MY SMART WATCH?
Your Smart Watch counts your steps by detecting wrist movement. If your wrist is not moving whilst you are walking - for example walking a dog or pushing a pram - then your steps will not be counted as the watch will be unable to detect that you are walking.
To view your step count data on the app, sync your Smart Watch with the app. All data recorded on your watch is refreshed each day at 12:00 am, so it is important to sync your app daily.
To view your step count data on the app, sync your Smart Watch with the app. All data recorded on your watch is refreshed each day at 12:00 am, so it is important to sync your app daily.
HOW DO I MAKE MY SLEEP DATA MORE ACCURATE?
For sleep data to be collected it is important that you wear your Smart Watch on your wrist when you fall asleep and that your watch has enough battery for the night as your data will not be saved if your device shuts down.
Sleep data is recorded between 21:30 and 12:00 the next day. All data on your watch is refreshed each day so it is important to sync your Smart Watch with the Sekonda Smart app daily.
If there is no sleep data on your Smart Watch after wearing it while sleeping, try unpairing and repairing your Smart Watch with the app. If this does not work, restart your watch by turning it off and on again and retry the next night.
Sleep data is recorded between 21:30 and 12:00 the next day. All data on your watch is refreshed each day so it is important to sync your Smart Watch with the Sekonda Smart app daily.
If there is no sleep data on your Smart Watch after wearing it while sleeping, try unpairing and repairing your Smart Watch with the app. If this does not work, restart your watch by turning it off and on again and retry the next night.
HOW DO I USE MY SMART WATCH AS A REMOTE FOR TAKING PHOTOS?
In the app, navigate to the menu and select “Camera”. Tap confirm to enter the camera mode. Turn or shake your wrist to take a photo.
HOW DO I SET MY STEP GOAL ON MY SMART WATCH?
To set goals, open the app and open the menu. Tap your name at the top and then tap “Goals”. Here you can alter your steps, distance and calorie goals.
HOW CAN I TURN ON MY MESSAGE/NOTIFICATIONS ON MY SMART WATCH?
First, make sure that your watch is connected to the Sekonda Smart app. To see full instructions for a guide on how to connect, click on the instruction guide for your Smart watch below:
Active Smart Watch Instruction Manual.
Motion Smart Watch Instruction Manual
Active Plus Smart Watch Instruction Manual
Connect Smart Watch Instruction Manual
Motion Plus Smart Watch Instruction Manual
Track Smart Watch Instruction Manual
In the app menu, under “Device”, select “Message push”. Here you can select which notifications you would like to receive on your Smart Watch.
Check that you have accepted permission for push notifications from your smartphone for this to work.
Active Smart Watch Instruction Manual.
Motion Smart Watch Instruction Manual
Active Plus Smart Watch Instruction Manual
Connect Smart Watch Instruction Manual
Motion Plus Smart Watch Instruction Manual
Track Smart Watch Instruction Manual
In the app menu, under “Device”, select “Message push”. Here you can select which notifications you would like to receive on your Smart Watch.
Check that you have accepted permission for push notifications from your smartphone for this to work.
DOES THE SMART WATCH MAKE NOTIFICATION SOUNDS?
Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only.
HOW DO I CHANGE THE LANGUAGE ON MY SMART WATCH?
There are 17 languages on the Sekonda Smart app to choose from. To change the language, swipe right from the home screen and scroll down to “Settings”. In this menu select “Language” and pick which language you would like to change to.
HOW DO I UPDATE THE TIME ON MY SMART WATCH?
Your Smart Watch should automatically update to the correct time when it is connected to the Sekonda Smart app. Please ensure that you have accepted all permissions for the app within your smartphone settings. If your Smart Watch still has the incorrect time, please try turning it off and on again, then reconnecting to the app.
HOW DO I AMEND HOW LONG THE SCREEN STAYS ON FOR?
To change your screen time, swipe right on the home screen and select “Settings”, then select “screen display”, then “screen time”. Here you can set the number of seconds you would like your dial to stay on for. Please note, the longer the dial is active, the more battery life is consumed.
To set how long the screen stays on for when you turn your wrist, go to “Settings”, then select “screen display”, then “turn wrist wake”. Gesture controls must be turned on within the app.
The Active Plus Smart Watch and Connect Smart Watch also have an always on display function which displays your screen at all times if enabled. Please note, if enabled, the Always On display will effect the battery life of your Smart Watch and it will run out of charge quicker.
To set how long the screen stays on for when you turn your wrist, go to “Settings”, then select “screen display”, then “turn wrist wake”. Gesture controls must be turned on within the app.
The Active Plus Smart Watch and Connect Smart Watch also have an always on display function which displays your screen at all times if enabled. Please note, if enabled, the Always On display will effect the battery life of your Smart Watch and it will run out of charge quicker.
WHAT IS AN 'ALWAYS ON DISPLAY'?
The always on display is intended for essential use and should be used accordingly. The battery life of your Smart Watch will be significantly reduced by using the always on function.
After you turn on the always on display, you can set the always on time according to your preference. Access the shortcut menu by sliding the screen down and tapping the always on display icon. The watch will display time options and you can choose from 5 minutes, 10, 15, 20 or always on. When you have enabled the always on display function, the power button should not be used to turn the screen off as this will disable the function.
After you turn on the always on display, you can set the always on time according to your preference. Access the shortcut menu by sliding the screen down and tapping the always on display icon. The watch will display time options and you can choose from 5 minutes, 10, 15, 20 or always on. When you have enabled the always on display function, the power button should not be used to turn the screen off as this will disable the function.
HOW DO I CHANGE THE UNITS OF MEASUREMENTS USED ON MY SMART WATCH?
In the app, open the menu, the tap on your name in the top left. Tap “Units of Measure” and select either ‘Metric (km,kg)” or “Imperial (ft,lbs)”. Tap on “Temperature” to select either Fahrenheit (°F) or Celsius (°C).
HOW DO I SET THE WEATHER LOCATION ON MY SMART WATCH?
To set the weather location, sync your Smart Watch with the Sekonda Smart app and the location and weather info will be automatically updated. See full instructions for detailed info on how to connect your smartwatch to the app.
Active Smart Watch Instruction Manual.
Motion Smart Watch Instruction Manual
Active Plus Smart Watch Instruction Manual
Connect Smart Watch Instruction Manual
Motion Plus Smart Watch Instruction Manual
Track Smart Watch Instruction Manual
Active Smart Watch Instruction Manual.
Motion Smart Watch Instruction Manual
Active Plus Smart Watch Instruction Manual
Connect Smart Watch Instruction Manual
Motion Plus Smart Watch Instruction Manual
Track Smart Watch Instruction Manual
HOW MANY ALARMS CAN I SET?
You can set up to five alarms. To do so, open the app and click the menu, under “Device” select “Watch alarm”.
WHY DOES THE GREEN LIGHT FLASH WHEN I TAKE OFF MY SMART WATCH?
The green light is used to detect your heart rate. If daily heart rate monitoring is turned on within the app, the Smart Watch will measure your heart rate every 5 minutes. To turn off daily heart rate monitoring, open the app, go to the menu, tap “Device” then tap the slider next to “Daily heart rate monitoring”.
CAN I REMOVE THE SCREEN PROTECTOR ON MY SMART WATCH?
The screen protector may be removed, although we advise that you keep it on your watch to protect the screen from wear and tear.
WHAT IS THE BATTERY LIFE OF THE SMART WATCHES?
Normal battery life of the watch is 5 - 7 days but this will vary depending on your usage and environment. Battery life will be majorly effected if you choose to enable the always on display.
MY SMART WATCH HAS BEEN CHARGING FOR A LONG TIME AND IT WON’T TURN ON.
When the watch is not used for a long time, the battery may take longer to charge. Please note that where possible it is preferable to use a USB plug adapter to charge your watch. If charged from a computer the electric current may be too low to charge your watch, and it may take a long time to charge when the battery is low.
CHARGING ADVICE
Please charge your smartwatch from low to full charge for 2h-2.5h. Excessive charging can cause damage to your smartwatch battery.
Do not place metal foreign objects on the surface of the charging base for a long time. This may cause device failure or heat damage.
Please charge the device in the range of 0 ° C to 45 ° C. If the external environment temperature is too high, please stop charging your smartwatch.
When charging, please ensure the charging cable and watch are both completely dry.
Please do not charge your smartwatch via your car or other motor vehicles.
Do not charge your smartwatch overnight or leave your smartwatch unattended while charging.
Please charge your smartwatch via a laptop or power adapter with a rated output voltage of 5V and rated output current of 2A (requiring CCC/CE/AL certification).
If an uncertified power adapter is used, your watch may experience problems such as slow charging, depleted battery life and overheating.
Do not place metal foreign objects on the surface of the charging base for a long time. This may cause device failure or heat damage.
Please charge the device in the range of 0 ° C to 45 ° C. If the external environment temperature is too high, please stop charging your smartwatch.
When charging, please ensure the charging cable and watch are both completely dry.
Please do not charge your smartwatch via your car or other motor vehicles.
Do not charge your smartwatch overnight or leave your smartwatch unattended while charging.
Please charge your smartwatch via a laptop or power adapter with a rated output voltage of 5V and rated output current of 2A (requiring CCC/CE/AL certification).
If an uncertified power adapter is used, your watch may experience problems such as slow charging, depleted battery life and overheating.
ARE SEKONDA SMART WATCHES WATERPROOF?
The Active, Motion, Active Plus and Track Smart Watches have a water resistance rating of IP68. This means it is protected from continuous immersion in water up to a depth of 1.5 metres for a maximum of 30 minutes, so it works in the bath/shower and when you go for a paddle on holiday, but we do not advise that you wear the watch whilst swimming or taking part in any water sports.
The Connect and Motion Plus Smart Watches has a water resistance rating of IP67. This means that it is protected from continuous immersion in water up to a depth of 1 metre for a maximum of 30 minutes. We do not advise wearing the watch whilst swimming or taking part in watersports.
Please note that salt water or certain chemicals in water may damage or weaken the watch seals, especially with repeated exposure.
To ensure your watch stays in good functioning condition it is recommended that you:
- Do not press the buttons while your watch is submerged.
- Do not use the watch when diving or snorkeling.
- Do not attempt to charge the watch while it is wet.
Please note that the watch’s touch screen will not function while submerged in water. If your watch is exposed to water, always dry it fully with a soft cloth.
The Connect and Motion Plus Smart Watches has a water resistance rating of IP67. This means that it is protected from continuous immersion in water up to a depth of 1 metre for a maximum of 30 minutes. We do not advise wearing the watch whilst swimming or taking part in watersports.
Please note that salt water or certain chemicals in water may damage or weaken the watch seals, especially with repeated exposure.
To ensure your watch stays in good functioning condition it is recommended that you:
- Do not press the buttons while your watch is submerged.
- Do not use the watch when diving or snorkeling.
- Do not attempt to charge the watch while it is wet.
Please note that the watch’s touch screen will not function while submerged in water. If your watch is exposed to water, always dry it fully with a soft cloth.
ACTIVE PLUS - ALWAYS ON DISPLAY TROUBLESHOOTING (iOS & ANDROID)
Downloading the latest firmware via the app
- Open the app and accept the permissions.
- Tap either “Sign In” to create an account or tap “Guest” to continue without creating an account.
- On the next screen you can enter your personal information and goals such as your step count target.
The app will prompt you to search for nearby devices to connect to. Your watch has a unique Bluetooth name beginning with “Sekonda” followed by letters and/or numbers. You can find your watch’s Bluetooth name by swiping down from the home screen and tapping on the (i) symbol.
- Tap on the correct Bluetooth name from the list of nearby devices.
- The app will then ask you if you want to connect to your watch. Tap ‘OK’.
- When asked to pair your phones Bluetooth to your watch. Tap ‘Pair’.
- When asked to receive notifications to your watch tap ‘Allow’.
- A system hints message will now pop-up. Tap ‘OK’ to allow the latest firmware upgrade.
The firmware download will begin, and your watch will start to update. Please wait until your watch reaches 100% and do not press dismiss.
The app will now display the words ‘synced successfully’ and you can now tap ‘dismiss’. Your Active Plus Smart Watch is now ready to use.
- Open the app and accept the permissions.
- Tap either “Sign In” to create an account or tap “Guest” to continue without creating an account.
- On the next screen you can enter your personal information and goals such as your step count target.
The app will prompt you to search for nearby devices to connect to. Your watch has a unique Bluetooth name beginning with “Sekonda” followed by letters and/or numbers. You can find your watch’s Bluetooth name by swiping down from the home screen and tapping on the (i) symbol.
- Tap on the correct Bluetooth name from the list of nearby devices.
- The app will then ask you if you want to connect to your watch. Tap ‘OK’.
- When asked to pair your phones Bluetooth to your watch. Tap ‘Pair’.
- When asked to receive notifications to your watch tap ‘Allow’.
- A system hints message will now pop-up. Tap ‘OK’ to allow the latest firmware upgrade.
The firmware download will begin, and your watch will start to update. Please wait until your watch reaches 100% and do not press dismiss.
The app will now display the words ‘synced successfully’ and you can now tap ‘dismiss’. Your Active Plus Smart Watch is now ready to use.
CONNECT - ALWAYS ON DISPLAY TROUBLESHOOTING (iOS)
Downloading the latest firmware via the app
- Open the app and accept the permissions.
- Tap either “Sign In” to create an account or tap “Guest” to continue without creating an account.
- On the next screen you can enter your personal information and goals such as your step count target.
The app will prompt you to search for nearby devices to connect to. Your watch has a unique Bluetooth name beginning with “Sekonda” followed by letters and/or numbers. You can find your watch’s Bluetooth name by swiping down from the home screen and tapping on the (i) symbol.
- Tap on the correct Bluetooth name from the list of nearby devices.
- The app will then ask you if you want to connect to your watch. Tap ‘OK’.
- When asked to pair your phones Bluetooth to your watch. Tap ‘Pair’.
- When asked to receive notifications to your watch tap ‘Allow’.
- A system hints message will now pop-up. Tap ‘OK’ to allow the latest firmware upgrade.
The firmware download will begin, and your watch will start to update. Please wait until your watch reaches 100% and do not press dismiss. Once the watch reaches 100% your watch will reset.
- The app will now display the words ‘synced successfully’ and you can now tap ‘dismiss’.
- Once the update is complete you can now close the Hitfit Pro app and then re-open to.
- Once the app has restarted wait for the Bluetooth pairing request and tap ‘pair’ to complete connection.
Your Connect Smart Watch is now ready to use.
- Open the app and accept the permissions.
- Tap either “Sign In” to create an account or tap “Guest” to continue without creating an account.
- On the next screen you can enter your personal information and goals such as your step count target.
The app will prompt you to search for nearby devices to connect to. Your watch has a unique Bluetooth name beginning with “Sekonda” followed by letters and/or numbers. You can find your watch’s Bluetooth name by swiping down from the home screen and tapping on the (i) symbol.
- Tap on the correct Bluetooth name from the list of nearby devices.
- The app will then ask you if you want to connect to your watch. Tap ‘OK’.
- When asked to pair your phones Bluetooth to your watch. Tap ‘Pair’.
- When asked to receive notifications to your watch tap ‘Allow’.
- A system hints message will now pop-up. Tap ‘OK’ to allow the latest firmware upgrade.
The firmware download will begin, and your watch will start to update. Please wait until your watch reaches 100% and do not press dismiss. Once the watch reaches 100% your watch will reset.
- The app will now display the words ‘synced successfully’ and you can now tap ‘dismiss’.
- Once the update is complete you can now close the Hitfit Pro app and then re-open to.
- Once the app has restarted wait for the Bluetooth pairing request and tap ‘pair’ to complete connection.
Your Connect Smart Watch is now ready to use.
CONNECT - ALWAYS ON DISPLAY TROUBLESHOOTING (ANDROID)
Downloading the latest firmware via the app
- Open the app and accept the permissions.
- Tap either “Sign In” to create an account or tap “Guest” to continue without creating an account.
- On the next screen you can enter your personal information and goals such as your step count target.
The app will prompt you to search for nearby devices to connect to.
Your watch has a unique Bluetooth name beginning with “Sekonda” followed by letters and/or numbers. You can find your watch’s Bluetooth name by swiping down from the home screen and tapping on the (i) symbol.
- Tap on the correct Bluetooth name from the list of nearby devices.
- The app will then ask you if you want to connect to your watch. Tap ‘OK’.
- When asked to pair your phones Bluetooth to your watch. Tap ‘Pair’.
- When asked to receive notifications to your watch tap ‘Allow’.
- A message will now pop-up. Tap ‘OK’ to allow the latest firmware upgrade.
The firmware download will begin, and your watch will start to update. Please wait until your watch reaches 100% and do not press dismiss. Once the watch reaches 100% your watch will reset.
- Go to your phone’s Bluetooth settings and tap on the name of your watch to connect. ‘Connected for calls’ will be displayed.
Your Connect Smart Watch is now ready to use.
- Open the app and accept the permissions.
- Tap either “Sign In” to create an account or tap “Guest” to continue without creating an account.
- On the next screen you can enter your personal information and goals such as your step count target.
The app will prompt you to search for nearby devices to connect to.
Your watch has a unique Bluetooth name beginning with “Sekonda” followed by letters and/or numbers. You can find your watch’s Bluetooth name by swiping down from the home screen and tapping on the (i) symbol.
- Tap on the correct Bluetooth name from the list of nearby devices.
- The app will then ask you if you want to connect to your watch. Tap ‘OK’.
- When asked to pair your phones Bluetooth to your watch. Tap ‘Pair’.
- When asked to receive notifications to your watch tap ‘Allow’.
- A message will now pop-up. Tap ‘OK’ to allow the latest firmware upgrade.
The firmware download will begin, and your watch will start to update. Please wait until your watch reaches 100% and do not press dismiss. Once the watch reaches 100% your watch will reset.
- Go to your phone’s Bluetooth settings and tap on the name of your watch to connect. ‘Connected for calls’ will be displayed.
Your Connect Smart Watch is now ready to use.
Questions About Flex Smart Watches
HAVING ISSUES WITH YOUR FLEX SMART WATCH? HAVE YOU TRIED:
Checking that your smartphone operating system is supported by the Smart Watch.These models support:
Android 4.4 and above Apple iOS 9.0 and above
If you are unsure if your phone fits these requirements, please check with your smartphone provider.
Make sure that you have downloaded the Qwatch app and that it is up to date.
Close all apps you have open on your smartphone then try reconnecting to the app.
If you are unsure if your phone fits these requirements, please check with your smartphone provider.
Make sure that you have downloaded the Qwatch app and that it is up to date.
Close all apps you have open on your smartphone then try reconnecting to the app.
HOW DO I SYNC DATA WITH THE APP?
To sync your data with the app, make sure your Smart Watch is connected and the app is open on your smartphone. Swipe downwards on the home screen and "loading" will be displayed at the top of the page. When your data has synced "loading completed" will be displayed.
WHY IS MY SMART WATCH NOT CONNECTING TO THE QWATCH APP?
To solve this issue please check the following:
Your smartphone meets the operating system requirements (Android 4.4 or above, Apple iOS 9.0 or above).
Your smartphone’s Bluetooth is turned on.
Check that the Qwatch app is up to date.
If you are still having issues with connecting, please try placing your watch directly onto your phone screen during the binding process.
WHY IS MY SMART WATCH DISCONNECTING FROM THE QWATCH APP?
WHY IS THE QWATCH APP CRASHING?
Please turn off background running for the app in your smartphone’s settings, then restart the app. If this does not work, then please uninstall the app and re-download.
CAN I HAVE TWO SMART WATCHES CONNECTED TO THE APP AT THE SAME TIME?
The Qwatch app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, first unpair your watch by going to “Device” > “Device Binding” and tap “Bind new devices” and “Determine”. You may now connect a different Smart Watch to the app.
HOW CAN I MAKE THE STEP COUNTER DATA MORE ACCURATE ON MY FLEX SMART WATCH?
The Smart Watch counts your steps by detecting wrist movement. If your wrist is not moving as you are walking – for example if you are walking a dog or pushing a pram – then steps will not be counted as the watch will be unable to detect that you are walking. To view your step count data on the app you must sync your watch with the app. All data recorded on your watch is refreshed each day, so it is important to ensure that your watch is synced with the app daily.
HOW CAN I MAKE MY SLEEP DATA MORE ACCURATE ON MY FLEX SMART WATCH?
For sleep data to be collected it is essential that you wear your Smart Watch on your wrist when you fall asleep. Please make sure your Smart Watch has enough battery power for the night, sleep data will not be saved if your device shuts down. Sleep data is collected between 22:00 and 08:00 the next day. All data recorded on your watch is refreshed each day, so it is important to ensure that your watch is synced with the app daily.
If there is no sleep data on your watch after wearing it while sleeping, try unpairing and re-pairing the watch with the app. If this does not work, try restarting the watch by shutting it down and powering it back up again. Wear the watch again and check for a sleep record the next day.
If there is no sleep data on your watch after wearing it while sleeping, try unpairing and re-pairing the watch with the app. If this does not work, try restarting the watch by shutting it down and powering it back up again. Wear the watch again and check for a sleep record the next day.
HOW CAN I TURN ON MY MESSAGE/NOTIFICATIONS?
Firstly, please ensure that the watch is connected to the app. See full instructions for a guide on how to connect your Flex Smart Watch click here.
In the app, go to “Device” then “Call/Reminder Settings”. Here you can select which notifications you would like to receive on your Smart Watch.
Check that you have enabled push notifications on your phone for this to function correctly.
In the app, go to “Device” then “Call/Reminder Settings”. Here you can select which notifications you would like to receive on your Smart Watch.
Check that you have enabled push notifications on your phone for this to function correctly.
DOES THE FLEX SMART WATCH MAKE NOTIFICATION SOUNDS?
Your Smart Watch will not make notification sounds. Notifications are signalled by vibration and images on the watch screen only.
HOW DO I CHANGE THE LANGUAGE ON MY FLEX SMART WATCH?
The Flex Smart Watch has 10 different languages for you to choose from. To change the language, swipe down from the main screen and tap on the cog symbol. In this menu select “Language” and pick which language you would like to change the watch to.
HOW DO I UPDATE THE TIME ON MY FLEX SMART WATCH?
The watch should automatically update to the correct time when it is connected to the Qwatch app. Please make sure you accept all permissions for the app within your phone’s settings. If the watch still has the incorrect time, please try turning it off and on again, then reconnecting to the app.
HOW DO I AMEND HOW LONG THE SCREEN STAYS ON FOR?
To set the amount of time the screen stays on for, go to the app and tap on “Device” then “More”. Tap on “Display time”. Set the number of seconds you would like your Smart Watch dial to stay on for. Please note that the longer the screen is on for, the more battery life is consumed.
HOW DO I CHANGE THE UNITS OF MEASUREMENTS USED ON MY FLEX SMART WATCH?
In the app, tap on “Me” at the bottom of the screen, then tap on “Unit of measurement”. Here you can set whether you want your Smart Watch to use metric or imperial measurements.
To set how the weather temperature is displayed (Celsius or Fahrenheit), go to “Device”, then tap “More” and “Weather”.
To set how the weather temperature is displayed (Celsius or Fahrenheit), go to “Device”, then tap “More” and “Weather”.
HOW DO I SET THE WEATHER LOCATION ON MY SMART WATCH?
To set the weather location, sync your watch with the app. The location and weather info will be automatically updated. See full instructions for detailed info on how to connect your Smart Watch to the app by clicking here.
HOW MANY ALARMS CAN I SET ON MY FLEX SMART WATCH?
You may set up to three alarms. To do so open the app and go to “Device” then “Alarm/Reminder”. Your watch will vibrate and a notification will appear on the screen at the set times.
WHY DOES THE GREEN LIGHT FLASH WHEN I TAKE OFF MY FLEX SMART WATCH?
The green light is used to detect your heart rate. If daily heart rate monitoring is turned on within the app, the Smart Watch will measure your heart rate every 5 minutes. To turn off daily heart rate monitoring, open the app, go to “Device” and “Heart rate Detection”.
WHAT IS THE BATTERY LIFE OF THE FLEX SMART WATCH?
Normal battery life of the Flex Smart Watch is 5 - 7 days but this will vary depending on your usage and environment.
THE WATCH HAS BEEN CHARGING FOR A LONG TIME AND IT WON'T TURN ON.
When the watch is not used for a long time, the battery may take longer to charge. Please note that where possible it is preferable to use a USB plug adapter to charge your watch. If charged from a computer the electric current may be too low to charge your watch, and it may take a long time to charge when the battery is low.
CHARGING ADVICE
Please charge your smartwatch from low to full charge for 2h-2.5h. Excessive charging can cause damage to your smartwatch battery.
Do not place metal foreign objects on the surface of the charging base for a long time. This may cause device failure or heat damage.
Please charge the device in the range of 0 ° C to 45 ° C. If the external environment temperature is too high, please stop charging your smartwatch.
When charging, please ensure the charging cable and watch are both completely dry.
Please do not charge your smartwatch via your car or other motor vehicles.
Do not charge your smartwatch overnight or leave your smartwatch unattended while charging.
Please charge your smartwatch via a laptop or power adapter with a rated output voltage of 5V and rated output current of 2A (requiring CCC/CE/AL certification).
If an uncertified power adapter is used, your watch may experience problems such as slow charging, depleted battery life and overheating.
Do not place metal foreign objects on the surface of the charging base for a long time. This may cause device failure or heat damage.
Please charge the device in the range of 0 ° C to 45 ° C. If the external environment temperature is too high, please stop charging your smartwatch.
When charging, please ensure the charging cable and watch are both completely dry.
Please do not charge your smartwatch via your car or other motor vehicles.
Do not charge your smartwatch overnight or leave your smartwatch unattended while charging.
Please charge your smartwatch via a laptop or power adapter with a rated output voltage of 5V and rated output current of 2A (requiring CCC/CE/AL certification).
If an uncertified power adapter is used, your watch may experience problems such as slow charging, depleted battery life and overheating.
IS MY SMART WATCH WATERPROOF?
The Flex Smart Watch is IP67 rated, meaning it has complete protection from the ingress of dust, and is protected from continuous immersion in water up to a depth of 1 metre for a maximum of 30 minutes. We advise that you do not wear the watch whilst swimming or taking part in any watersports.
Please note that salt water or certain chemicals in water may damage or weaken the watch seals, especially with repeated exposure.
To ensure your watch stays in good functioning condition it is recommended that you:
Do not press the buttons while your watch is submerged. Do not use the watch when swimming, diving, or snorkelling. Do not attempt to charge the watch while it is wet.
Please note that the watch’s touch screen will not function while submerged in water.
If your watch is exposed to water, always dry it fully with a soft cloth.
Please note that salt water or certain chemicals in water may damage or weaken the watch seals, especially with repeated exposure.
To ensure your watch stays in good functioning condition it is recommended that you:
Please note that the watch’s touch screen will not function while submerged in water.
If your watch is exposed to water, always dry it fully with a soft cloth.
Questions About Alpine Smart Watches
HAVING ISSUES WITH YOUR ALPINE SMART WATCH? HAVE YOU TRIED:
1. Having issues with you Alpine Smart Watch? Have you tried: Checking that your smartphone operating system is supported by the Alpine Smart Watch. This model supports:
Android 5.0 and above.
Apple iOS 10.0 and above.
If you are unsure if your phone fits these requirements, please check with your smartphone provider.
Make sure that you have downloaded the InfoWear app and that it is up to date.
Close all other apps you have open on your smartphone then try reconnecting to the app.
Android 5.0 and above.
Apple iOS 10.0 and above.
If you are unsure if your phone fits these requirements, please check with your smartphone provider.
Make sure that you have downloaded the InfoWear app and that it is up to date.
Close all other apps you have open on your smartphone then try reconnecting to the app.
HOW DO I SYNC DATA WITH THE APP?
To sync your data with the InfoWear app, make sure your Smart Watch is connected and the app is open on your smartphone. On the app, swipe downwards on the home screen and ‘syncing’ will be displayed. Remember to synchronise your watch daily to keep your data.
WHY IS MY SMART WATCH NOT CONNECTING TO THE INFOWEAR APP?
To solve this issue please check the following:
Your smartphone meets the operating system requirements (Android 5.0 or above, Apple iOS 10.0 or above).
Your smartphone’s Bluetooth is turned on.
Check that the InfoWear app is up to date.
If you are still having issues with connecting, please try placing your watch directly onto your phone screen during the connecting process.
WHY IS MY SMART WATCH DISCONNECTING FROM THE INFOWEAR APP?
WHY IS THE INFOWEAR APP CRASHING?
Please turn off background running for the app in your smartphone’s settings, then restart the app. If this does not work, then please uninstall the app and re-download.
CAN I HAVE TWO SMART WATCHES CONNECTED TO THE APP AT THE SAME TIME?
The InfoWear app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, first unpair your watch by opening the app and tapping ‘Device’ at the bottom of the screen and then tap ‘Device Management’. Select the Bluetooth name of your Smart Watch and tap 'unbind' and 'Confirm'. Then you will receive a prompt to unpair phone and device, tap OK and make sure you have forgotten the device in your phones Bluetooth settings.
Once this is done, you Smart Watch will be ready to reconnect to the app. Please note, if you unbind your device your watch will reset and this can cause data loss.
When you have done this, you can now connect a different Smart Watch to the app.
Once this is done, you Smart Watch will be ready to reconnect to the app. Please note, if you unbind your device your watch will reset and this can cause data loss.
When you have done this, you can now connect a different Smart Watch to the app.
HOW CAN I CONNECT TO THE STRAVA APP?
To connect your watch with the Strava app, open the InfoWear app and tap 'My' at the bottom of the screen. Tap 'Data authorisation' and Strava, then tap the authorisation switch to start sharing your data with the Strava app. Once you have followed these steps your workout data will automatically sync to Strava after every work out.
GPS SIGNAL.
There are 3 signal bars at the top of the screen, when searching for a signal these bars will move. Once a signal is found, the bars will turn green and the number of green bars shown will indicate the signal strength (1 bar being the lowest and 3 being the highest). If the signal is too weak, the watch will display the message 'GPS signal is weak (Exercise in open area)', this means to get signal you should try again in a less built up area with higher signal strength.
HOW CAN I MAKE THE STEP COUNTER DATA MORE ACCURATE ON MY ALPINE SMART WATCH?
The Smart Watch counts your steps by detecting wrist movement. If your wrist is not moving as you are walking – for example if you are walking a dog or pushing a pram – then steps will not be counted as the watch will be unable to detect that you are walking. To view your step count data on the app you must sync your watch with the app. All data recorded on your watch is refreshed each day, so it is important to ensure that your watch is synced with the app daily.
HOW CAN I MAKE MY SLEEP DATA MORE ACCURATE ON MY ALPINE SMART WATCH?
For sleep data to be collected it is essential that you wear your Smart Watch on your wrist when you fall asleep. Make sure that your Smart Watch has enough battery power for the night as the sleep data will not e saved if your watch shuts down. Sleep data on the Alpine Smart Watch is collected between 6pm – 10am. Make sure to sync your watch the next day so you don’t lose your sleep data.
If there is no sleep data on your watch after wearing it while sleeping, try unpairing and re-pairing the watch with the app. If this does not work, try restarting the watch by shutting it down and powering it back up again. Wear the watch again and check for a sleep record the next day.
If there is no sleep data on your watch after wearing it while sleeping, try unpairing and re-pairing the watch with the app. If this does not work, try restarting the watch by shutting it down and powering it back up again. Wear the watch again and check for a sleep record the next day.
HOW DO I USE MY SMART WATCH AS A REMOTE FOR TAKING PHOTOS?
You can use your Smart Watch as a remote shutter for the camera on your smartphone. Just shake your wrist (with the Smart Watch on it) to take a photo.
HOW DO I SET MY STEP GOAL ON MY ALPINE SMART WATCH?
You can access your step count, calories burnt and more via the Stats function.
HOW CAN I TURN ON MY MESSAGE/NOTIFICATIONS?
Firstly, please ensure that the watch is connected to the app. See full instructions for a guide on how to connect your Alpine Smart Watch click here.
In the app, go to “Device” then “Device Management”. Here you can use the 'master switch' to accept all permissions for notifications, select which notifications you would like to receive on your Smart Watch including messages, incoming and missed calls.
Check that you have enabled push notifications on your phone for this to function correctly.
In the app, go to “Device” then “Device Management”. Here you can use the 'master switch' to accept all permissions for notifications, select which notifications you would like to receive on your Smart Watch including messages, incoming and missed calls.
Check that you have enabled push notifications on your phone for this to function correctly.
DOES THE ALPINE SMART WATCH MAKE NOTIFICATION SOUNDS?
Your Smart Watch will not make notification sounds. Notifications are signalled by vibration and images on the watch screen only.
HOW DO I CHANGE THE LANGUAGE ON MY ALPINE SMART WATCH?
The Alpine Smart Watch has 11 different languages for you to choose from. To change the language, tap device at the bottom of the app screen, go to 'device management'. Next to the Smart Watch Bluetooth name, tap 'enabling', then 'more settings' and 'device language selection'. Here you can change the language to English, Simplified Chinese, French, German, Italian, Spanish, Russian, Polish, Portuguese, Hindi, or Japanese.
HOW DO I UPDATE THE TIME ON MY ALPINE SMART WATCH?
The watch should automatically update to the correct time when it is connected to the InfoWear app. Please make sure you accept all permissions for the app within your phone’s settings. If the watch still has the incorrect time, please try turning it off and on again, then reconnecting to the app.
HOW DO I AMEND HOW LONG THE SCREEN STAYS ON FOR?
To set how long your screen will stay active for, start on the homescreen of your Smart Watch and swipe upward and tap the cog symbol. From here you can change the settings from screen brightness, to vibration intensity. To change how long your screen stays active for, select 'auto lock' and here you can set how long you would like the screen to stay awake for (max 20 seconds). You can also make your watch wake when you turn you wrist by enabing 'raise to wake'.
HOW DO I SET THE WEATHER LOCATION ON MY SMART WATCH?
To set the weather location, sync your watch with the app. The location and weather info will be automatically updated. See full instructions for detailed info on how to connect your Smart Watch to the app by clicking here.
HOW MANY ALARMS CAN I SET ON MY ALPINE SMART WATCH?
You may set up to 5 alarms. Your watch will vibrate and a notification will appear on the screen at the set times.
WHAT IS THE BATTERY LIFE OF THE ALPINE SMART WATCH?
Normal battery life of the Alpine Smart Watch is 5 - 7 days but this will vary depending on your usage and environment.
THE WATCH HAS BEEN CHARGING FOR A LONG TIME AND IT WON'T TURN ON.
When the watch is not used for a long time, the battery may take longer to charge. Please note that where possible it is preferable to use a USB plug adapter to charge your watch. If charged from a computer the electric current may be too low to charge your watch, and it may take a long time to charge when the battery is low.
CHARGING ADVICE
Please charge your smartwatch from low to full charge for 2h-2.5h. Excessive charging can cause damage to your smartwatch battery.
Do not place metal foreign objects on the surface of the charging base for a long time. This may cause device failure or heat damage.
Please charge the device in the range of 0 ° C to 45 ° C. If the external environment temperature is too high, please stop charging your smartwatch.
When charging, please ensure the charging cable and watch are both completely dry.
Please do not charge your smartwatch via your car or other motor vehicles.
Do not charge your smartwatch overnight or leave your smartwatch unattended while charging.
Please charge your smartwatch via a laptop or power adapter with a rated output voltage of 5V and rated output current of 2A (requiring CCC/CE/AL certification).
If an uncertified power adapter is used, your watch may experience problems such as slow charging, depleted battery life and overheating.
Do not place metal foreign objects on the surface of the charging base for a long time. This may cause device failure or heat damage.
Please charge the device in the range of 0 ° C to 45 ° C. If the external environment temperature is too high, please stop charging your smartwatch.
When charging, please ensure the charging cable and watch are both completely dry.
Please do not charge your smartwatch via your car or other motor vehicles.
Do not charge your smartwatch overnight or leave your smartwatch unattended while charging.
Please charge your smartwatch via a laptop or power adapter with a rated output voltage of 5V and rated output current of 2A (requiring CCC/CE/AL certification).
If an uncertified power adapter is used, your watch may experience problems such as slow charging, depleted battery life and overheating.
IS MY SMART WATCH WATERPROOF?
The Alpine Smart Watch is IP68 rated, meaning it has complete protection from the ingress of dust, and is protected from continuous immersion in water up to a depth of 1.5 metres for a maximum of 30 minutes. We advise that you do not wear the watch whilst swimming or taking part in any watersports.
Please note that salt water or certain chemicals in water may damage or weaken the watch seals, especially with repeated exposure.
To ensure your watch stays in good functioning condition it is recommended that you:
Do not press the buttons while your watch is submerged. Do not use the watch when swimming, diving, or snorkelling. Do not attempt to charge the watch while it is wet.
Please note that the watch’s touch screen will not function while submerged in water.
If your watch is exposed to water, always dry it fully with a soft cloth.
Please note that salt water or certain chemicals in water may damage or weaken the watch seals, especially with repeated exposure.
To ensure your watch stays in good functioning condition it is recommended that you:
Please note that the watch’s touch screen will not function while submerged in water.
If your watch is exposed to water, always dry it fully with a soft cloth.
Questions About Sekonda Jewellery
CAN I RETURN EARRINGS?
Earrings cannot be returned if the protective seal has been broken for hygiene reasons. If your earrings are faulty or there is another problem with your earrings, please return with the protective seal still intact. If you would like more information on this matter, please contact our customer service team.
WHAT MATERIAL IS THE JEWELLERY MADE FROM?
Sekonda jewellery is made from multiple quality materials that we also use to make our watches. The exact materials can be found in the descriptions or specifications of the product. Sekonda mostly uses stainless steel or base metal (brass) plated with silver, gold or rhodium.
WHAT IF I RECEIVE A FAULTY ITEM?
If you receive a faulty item, please contact our customer services team via the Contact Us Page and include your order number and an image or video of the fault.
CAN I WEAR SEKONDA JEWELLERY IN THE SHOWER?
To keep your jewellery looking its best, we recommend that you remove any jewellery pieces before showering.
CAN I RETURN A GIFT SET THAT INCLUDES EARRINGS?
Gift sets that include earrings cannot be returned if the protective seal has been broken due to hygiene reasons, please return with the protective seal still intact for a full refund.
WHY DOES THE COLOUR OF MY JEWELLERY LOOK DIFFERENT TO THE IMAGES ONLINE?
Colour may vary slightly due to different device settings and the varying nature of the precious metals used. We endeavour to display our jewellery on our website honestly, but if you would like to discuss this matter further, please contact our customer service team.
CARE INSTRUCTIONS AND WEARING YOUR JEWELLERY.
To prolong the lasting quality of your jewellery, we recommend that you avoid direct contact with liquids, lotions, perfume and cosmetics when possible. We also recommend removing any jewellery items before bathing, showering or exercising.
HOW CAN I BEST STORE MY SEKONDA JEWELLERY?
We recommend that our jewellery should be stored at room temperature and out of direct sunlight. We also recommend that you store your jewellery somewhere with low humidity to avoid tarnishing.
HOW CAN I CLEAN MY SEKONDA JEWELLERY?
We recommend that you wipe your jewellery daily with a soft dry cloth. If you wish for a more extensive cleaning, we recommend using a jewellery cleaning solution which is widely available within the market.
HOW CAN I PREVENT MY SEKONDA JEWELLERY FROM TARNISHING?
To prevent any potential tarnishing, we recommend that you wipe your jewellery with a clean dry cloth daily and store your jewellery at room temperature, away from direct sunlight and in a place with low humidity. We also recommend you avoid getting your jewellery wet, please remove any jewellery before bathing or showering, avoid contact with lotions, perfumes and cosmetics.
ARE THERE TRACES OF NICKEL IN SEKONDA JEWELLERY?
Whilst all efforts have been made to ensure our jewellery is of the highest quality, low levels of nickel can sometimes be found in different metals. As a result we have carried out thorough testing to ensure that our jewellery is safe to wear, which includes nickel testing. If you would like to know more about our quality control and testing procedures, please contact our customer service team who will be happy to advise you further.